Refund policy

Return and Refund Policy

We want you to be satisfied with your Spendrite Mart order.

If you receive an item that is damaged, defective, leaking, expired, or different from what you ordered, please contact us within 24 hours of receiving your order.

Please send your order number, a brief description of the problem, and a clear photo where applicable.

Food products: For food safety reasons, opened food and beverage products cannot normally be returned unless they are defective, damaged, expired, or supplied incorrectly.

Detergents and household products: Unopened and unused products may be considered for return or exchange within 3 days of purchase, subject to inspection. Products that have been opened or used cannot normally be returned unless they are defective or were supplied incorrectly.

Approved refunds may be made through the original payment method or another agreed method.

Delivery charges are generally non-refundable unless the return is due to an error by Spendrite Mart.

To request a return, exchange, or refund, contact Spendrite Mart on WhatsApp at 0998 598 500.

This policy does not affect any rights available to customers under applicable law.